About Us

Grow Your Online Franchise Reputation

Franchise Clarity is a marketing software designed specifically for franchises, offering a comprehensive digital solution to streamline and optimize marketing efforts across multiple locations.

With Franchise Clarity, franchisors can feel confident knowing their franchisees have a robust system in place for customer retention and enhancing customer experience.

Franchisees benefit by receiving valuable customer feedback, which aids in improving their overall brand, SEO, and social proof.

Our Mission

At Franchise Clarity, our mission is to empower franchisors and franchisees with a seamless, all-in-one marketing software designed to enhance customer retention, optimize brand consistency, and drive measurable growth across multiple locations.

We provide franchisors with the confidence that their franchisees have the tools needed to succeed, while equipping franchisees with valuable customer insights to strengthen their brand, boost SEO, and elevate their customer experience. Through innovation and automation, we simplify franchise marketing—so you can focus on what matters most: growing your business.

Meet The Team

Susie Hayes

CEO & Founder

Susie Hayes (Liberatore) is the owner of a franchise marketing agency, Visions2images.com and Franchise Clarity. She is a serial entrepreneur who takes pride in helping businesses grow no matter what level they are at!

Jamey Hayes

Jamey Hayes

Chief Operating Oficer 

James
Promise

UI / UX Designer

Our Core Values

Continuously seeking and implementing the latest digital marketing solutions to stay ahead of industry trends.

Striving for the highest quality in every aspect of marketing and customer service to ensure optimal results for clients.

Committing to honest, transparent communication and ethical practices in all dealings.

Supporting the growth and success of franchise businesses through effective marketing strategies and tools.

Frequently Asked Questions


Franchise Clarity is a marketing software solution built specifically for franchise systems. It helps franchises automate and optimize marketing, reputation, feedback, CRM, and performance tracking—across multiple locations 

Key features include:

  • Review & Reputation Management: Automates review requests via SMS and email, displays top reviews on your website, and monitors online reputation.
  • AI‑Driven Campaign Automation: Helps create personalized brand messaging and follow-up campaigns without sounding robotic
  • Feedback Collection: Offers real-time insights into customer experience to help resolve issues faster


After a sale, customers automatically receive SMS or email prompts with direct links to platforms like Google or Meta—streamlining the process to build social proof, improve SEO, and aid purchase decisions 

  • They offer social proof, directly influencing consumer behavior.
  • Search engines factor review quality and quantity into rankings.
  • Franchise Clarity emphasizes that a strong average rating—like moving from 4 to 5 stars—can significantly impact trust and referrals


Yes. It provides an embeddable code snippet that displays top reviews dynamically, so your site always features fresh, vetted testimonials 


Absolutely. The platform is built for franchisors who need centralized control over multi-location marketing, CRM, reputation, communications, and performance analytics 


Any franchise, small business, or multi-location enterprise that relies on customer reviews and brand reputation — such as restaurants, service providers, and retail chains — especially those that need scalable review and marketing systems.


With 120 owners across the country, we can’t guarantee we’ll see everything that’s happening, which is why software like this is important. 


Michael, Franchisor